Privacy Policy

Last updated: September 2026

This Privacy Policy explains how your personal data is collected, used and protected when you visit this website, enquire about, or stay at Titanic Lodge, 8 Kenilworth Place, Belfast BT4 1BH ("the property"). The property is managed by Monstay ("we", "us", "our"). We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Monstay is a short-term accommodation management company based in Northern Ireland. For the purposes of data protection law, Monstay is the data controller for personal data collected through this website and in connection with your stay. You can contact us at any time using the details in the "Contact us" section below.

Information we collect

We may collect and process the following categories of personal data:

• Identity and contact details, such as your name, email address, postal address and telephone number.
• Booking and stay information, such as arrival and departure dates, number of guests, guest names, special requests and the property booked.
• Payment information processed securely by our booking provider (eviivo) and payment processors. We do not store full card details on our own systems.
• Communications you send to us by email, telephone, booking-platform message or web form.
• Technical data, such as your IP address, browser type, device information and pages viewed, collected through cookies and similar technologies.

How we use your information

We use your personal data to:

• Take and manage your booking, including sending confirmations and your check-in access codes on the day of arrival.
• Provide guest support before, during and after your stay.
• Process payments, deposits, refunds and any charges for damage or breaches of the house rules.
• Comply with our legal and regulatory obligations, including health, safety and tax requirements.
• Prevent fraud and protect the property and other guests.
• Improve our website and services, and, where you have consented, send you relevant offers.

Lawful bases for processing

We rely on the following lawful bases: performance of a contract (to fulfil your booking); legal obligation (to meet regulatory duties); legitimate interests (to run and protect our business and communicate with guests); and consent (for optional marketing and non-essential cookies, which you may withdraw at any time).

Sharing your information

We share personal data only where necessary with: our booking engine and channel provider (eviivo) and the online travel agents through which you book; payment processors; cleaning, maintenance and support contractors engaged for the property; and professional advisers or authorities where required by law. We do not sell your personal data to third parties.

International transfers

Your data is generally processed within the UK and the European Economic Area. Where any provider processes data outside these areas, we take steps to ensure appropriate safeguards are in place, such as approved standard contractual clauses.

Data retention

We keep personal data only for as long as necessary for the purposes described above, including to satisfy legal, accounting and reporting requirements. Booking and financial records are typically retained for up to seven years. Enquiry data not resulting in a booking is kept for a shorter period.

Cookies

This website uses essential cookies to function and may use analytics cookies to understand how visitors use the site. The home page includes an embedded Google Map, which may set its own cookies. Fonts are loaded from Google Fonts and animation code from the jsDelivr network, so those services receive your IP address when the page loads. Links to other sites, such as WhatsApp and our booking provider, open those sites, which have their own cookie policies. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

Your rights

Under UK data protection law you have the right to access your data; to request correction or erasure; to restrict or object to processing; to data portability; and to withdraw consent. To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Access codes for the property are generated per booking and shared only with the lead guest on the day of check-in.

Contact us

For any questions about this policy or your personal data, contact Monstay by telephone on +44 7568 580021 or via monstayni.com. This policy may be updated from time to time; the latest version will always appear on this page.