Terms & Conditions

Last updated: September 2026

These terms and conditions apply to all bookings and stays at Titanic Lodge, 8 Kenilworth Place, Belfast BT4 1BH ("the property"), managed by Monstay ("we", "us", "our"). By making a booking you confirm that you have read, understood and agree to these terms on behalf of all members of your party. The lead guest must be at least 18 years old.

1. Booking and payment

A booking is confirmed once you receive written confirmation from us or our booking provider (eviivo) and any required payment or deposit has been taken. Prices are shown in pounds sterling (GBP) and include applicable taxes. We reserve the right to correct any obvious pricing errors before your stay is confirmed.

2. Maximum occupancy

The property sleeps a maximum of 5 guests, including children and infants who need their own bed. The number of guests must not exceed the number stated on your booking. Exceeding the maximum occupancy, or holding parties or events without prior written consent, may result in refusal of entry or termination of your stay without refund.

3. Check-in and check-out

Check-in is from 15:00 and check-out is by 11:00 unless otherwise agreed in writing. This property operates contactless self check-in: your private door and building access codes are sent to the lead guest by email and booking-platform message on the day of arrival. Please keep these codes confidential. Late check-out may be available on request and may incur an additional charge.

4. Guest responsibilities and house rules

• Treat the property, its contents and its neighbours with care and respect.
• No smoking or vaping anywhere inside the property.
• Keep noise to a considerate level, particularly between 10pm and 8am, as the property is in a residential area.
• Pets are not permitted unless expressly agreed in writing in advance.
• Do not tamper with safety equipment such as smoke and carbon monoxide alarms.
• Lock the property and secure windows and doors when you leave.

5. Damage and liability

You are responsible for any loss or damage to the property or its contents caused by you or your party during your stay, beyond fair wear and tear. We may charge the payment method on file for the reasonable cost of repair, replacement or additional cleaning. Please report any accidental damage promptly so we can put things right.

6. Cancellation

Cancellations and amendments are governed by our Refund & Cancellation Policy and by the rate conditions shown at the time of booking. Please read them before you book.

7. Our liability

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. Otherwise, we are not liable for loss or damage to your personal belongings, or for events outside our reasonable control. We strongly recommend that all guests hold appropriate travel insurance.

8. Circumstances beyond our control (force majeure)

We are not responsible for failure to provide the property due to circumstances beyond our reasonable control, including fire, flood, severe weather, utility failure, government restrictions or other events of force majeure. Where a stay cannot proceed for such reasons, we will offer alternative dates or a refund of sums paid for the affected nights.

9. Right to cancel or terminate a stay

We reserve the right to refuse or terminate a booking, without refund, where guests breach these terms, exceed the maximum occupancy, cause a nuisance or damage, or behave in a way that endangers the property, neighbours or our team.

10. Complaints

If anything is not right during your stay, please contact us straight away on +44 7568 580021 so we have the opportunity to resolve it while you are still with us.

11. Governing law

These terms are governed by the law of Northern Ireland, and any disputes are subject to the exclusive jurisdiction of the courts of Northern Ireland.

12. Contact

Monstay · +44 7568 580021 · monstayni.com