Refund & Cancellation Policy

Last updated: September 2026

This policy explains how cancellations, amendments and refunds are handled for bookings at Titanic Lodge, 8 Kenilworth Place, Belfast BT4 1BH, managed by Monstay. The specific cancellation terms that apply to your booking are shown on the rate you select at the time of booking; where those rate conditions differ from the standard terms below, the rate conditions apply.

Standard cancellation terms

• Cancel 14 or more days before check-in: full refund of all sums paid, less any non-refundable booking fee.
• Cancel 7 to 13 days before check-in: refund of 50% of the total accommodation cost.
• Cancel fewer than 7 days before check-in: no refund, as the dates are unlikely to be re-let at short notice.
• No-show or early departure: the full amount of the booking is payable and no refund is due for unused nights.

All times are calculated against the 15:00 check-in time on the day of arrival, in UK local time.

Non-refundable rates

If you booked a discounted or "non-refundable" / "advance saver" rate, the payment is taken at the time of booking and is not refundable if you cancel or amend, except where required by law. These rates are clearly labelled before you confirm.

Amendments

We will always try to accommodate a change of dates subject to availability. Requests to amend a booking should be made as early as possible by contacting us. A change of dates may be treated as a cancellation and re-booking where the new dates carry a different rate.

How to cancel

To cancel or amend a booking, please contact us by telephone on +44 7568 580021 or reply to your booking confirmation, quoting your booking reference. If you booked through an online travel agent (for example Booking.com or Airbnb), please cancel through that platform, as their cancellation terms and any fees will apply.

Refunds

Approved refunds are issued to the original payment method, normally within 5 to 10 working days depending on your bank or card provider. Any third-party booking or processing fees may be deducted where these are non-refundable to us.

Cancellation by us

In the unlikely event that we need to cancel your booking (for example due to circumstances beyond our reasonable control, as set out in our Terms & Conditions), we will offer you alternative dates or a full refund of all sums paid for the affected stay. Our liability in these circumstances is limited to the total amount you have paid for the booking.

Travel insurance

We strongly recommend that all guests take out comprehensive travel insurance to cover cancellations, curtailment and personal belongings, as we are unable to make exceptions to this policy for personal circumstances.

Contact

Monstay · +44 7568 580021 · monstayni.com